Like most of us, company journey managers can divide their careers into two distinct eras: earlier than COVID and after COVID. And like most professions, the continuing changes for journey managers to their obligations, compensation, and job satisfaction replicate an {industry} that’s ripe for change whereas nonetheless adhering to some previous truths.
That is in accordance with a brand new report – “The Life and Occasions of a Company Journey Supervisor: Journey Supervisor Reflections on Their Profession and the Evolving Function” – made potential by the International Enterprise Journey Affiliation (GBTA), the world’s largest enterprise journey affiliation, and Cvent, an industry-leading conferences, occasions, and hospitality expertise supplier.
“Company journey managers play an important half within the success of their organizations and the satisfaction of worker vacationers,” stated Anil Punyapu, Cvent Senior Vice President of Gross sales. “However the career skilled important disruption in the course of the pandemic with journey restrictions, security issues and wild swings in provide and pricing. With enterprise journey rebounding, and lots of new journey managers within the workforce, we partnered with GBTA to leverage this distinctive alternative to know the evolution of journey managers and the way they match into the dynamic company journey construction immediately, and within the years forward.”
“The previous few years have required navigating unprecedented modifications and a brand new panorama for enterprise journey, and that features for our {industry}’s workforce. So it’s important for us to look at how journey managers match into this forever-changed world. With this report, by going straight to the supply we discover how they view themselves as half of the present and subsequent period of worldwide enterprise journey,” stated Suzanne Neufang, CEO, GBTA.
Listed below are key highlights from the report:
- PAY INCREASING. U.S.-based journey managers stated they count on to earn a median wage of $117,500 this yr, which represents a rise of three.5% from 2022. Their European Union counterparts count on to earn on common €70.000 in 2023, which is a 1.9% enhance from final yr. Nonetheless, it’s price mentioning anticipated wage raises in each areas are usually not anticipated to maintain tempo with inflation charges.
- MULTIPLE ENTRY POINTS. Journey managers have numerous skilled backgrounds and entered the sphere in several methods. For instance, nearly half of present journey managers (49%) have prior expertise working for a journey provider akin to an airline or lodge. Nonetheless, greater than one-quarter of journey managers (28%) held earlier positions in procurement that didn’t contain journey, and 17% of respondents got here from a finance/accounting background.
- DE&I OPPORTUNITIES. There’s alternative to extend illustration of racial and ethnic minorities within the journey administration discipline. Of the survey respondents, one in 10 (11%) recognized as an underrepresented racial or ethnic minority, together with 14% in North America and three% in Europe. Virtually three-quarters (74%) of taking part journey managers recognized as girls. This included 75% in North America and 71% in Europe.
- JOB SATISFACTION. Virtually all respondents (90%) stated they “like” (58%) or “love” (31%) working within the discipline. They’re glad with work-life steadiness and engagement with their day-to-day obligations.
Knowledge assortment for the web survey of U.S., Canada and Europe/UK-based journey managers happened in February 2023, with 186 qualifying responses.
