Enterprise journey expertise that empowers your journey program objectives

With greater than 50% of respondents within the Company Journey Administration (CTM) 2024 International Buyer Survey saying they e-book their very own journey preparations, have you ever thought-about the influence of poor enterprise journey expertise in your workers’ productiveness?

From researching and evaluating journey choices to in search of approvals, checking coverage necessities to creating the reserving, poor journey expertise can considerably influence your workers’ efficiency earlier than they’ve even left the workplace.

CTM’s expertise ecosystem delivers essentially the most related data, information, and personalised journey content material guaranteeing your workers have the knowledge they want, once they want it.

Be part of us as we discover how CTM’s revolutionary enterprise journey expertise enhances service, offers actionable insights, drives price financial savings and influences reserving behaviour, serving to Journey Program Managers obtain their journey program objectives.

Empowering Journey Program Managers with revolutionary expertise and focused communications

As the company journey panorama evolves, journey program stakeholders will wish to keep forward of the curve to maximise their affect and influence. That’s why our expertise locations essentially the most related, personalised journey content material alongside essential journey information and coaching, straight into the arms of customers – throughout the instruments they use, as they use them.

CTM’s journey merchandise present the best and quick channel for widespread schooling and engagement, enabling focused communications to the customers that want it, decreasing communication turnaround instances in contrast with conventional e mail distribution.  throughout the CTM Portal, Lightning and the CTM Cell app alongside automated Danger Alerts supply essentially the most environment friendly, focused and impactful channels to succeed in and talk with journey bookers and enterprise travellers to drive financial savings, security, strategic considering and an improved buyer expertise.

By recognising the importance of delivering distinctive customer support whereas delivering effectivity, empowerment and driving financial savings for patrons, CTM is harnessing the ability of automation and synthetic intelligence to assist streamline high-volume, low-value service requests by way of our clients’ most well-liked service channels, which allows our Journey Consultants to reply sooner to extra advanced journey help requests that require their experience and steerage.

Knowledge unlocks alternatives for financial savings and understanding ROI

CTM’s 2024 International Buyer Survey demonstrated that journey information and reporting are rated within the prime 5 advantages CTM clients obtain from their journey program. With information offering the idea for journey program evaluation and decision-making, the flexibility to seize, combine and simply dissect giant datasets in real-time is essential to a journey program’s efficiency.

Key traits and actionable insights

CTM’s Knowledge Hub aggregates giant volumes of knowledge to disclose key traits and actionable insights. It permits corporations to delve deep into their journey information to not solely determine areas of spend however to supply suggestions and options for higher spend administration. It’s a vital step up from conventional passive information interpretations, and a step in the direction of strategic decision-making based mostly on predictive analytics.

Knowledge Hub could be helpful for Journey Program Managers to grasp reserving behaviours, journey traits, out-of-policy bookings or exceptions, and the way adjustments prematurely buy home windows might drive financial savings. It presents a chance to set and monitor KPIs to extend coverage compliance and perceive how future adjustments to coverage might positively influence your funds and sustainability targets.

Sharing these alternatives and traits with key enterprise stakeholders is a perfect method for Journey Program Managers to display their worth and affect organisational technique utilizing concrete insights and real-time information.

Discovering financial savings in a single search

Utilising journey instruments corresponding to CTM’s Fare Forecaster assists clients find financial savings by merely adjusting journey patterns. Fare Forecaster shows the most affordable fares accessible on both facet of the chosen journey date, together with company journey offers and journey coverage restrictions, so clients have visibility of all flight choices accessible.

CTM discovered that shifting an itinerary by simply 24-48 hours might save enterprise travellers on common upwards of 18%, and in some instances as much as 69%, on their flight value. Whereas not each journey could be moved to a special day, the financial savings on supply imply that even when a minority of travellers swap their journey dates by only one or two days, the financial savings to an organisation’s journey funds could be vital.

Unlock the way forward for enterprise journey and embrace innovation for service and financial savings

The intersection of journey experience, customer support and cutting-edge expertise is reshaping the company journey panorama. CTM’s revolutionary options empower Journey Program Managers to make extra knowledgeable choices, optimise journey spend and improve the general journey expertise for enterprise travellers. With many enterprise travellers reserving their very own journey preparations, leveraging self-service expertise the delivers effectivity positive factors and helps journey program objectives turns into paramount.

By harnessing automation, synthetic intelligence and complete information evaluation, CTM helps journey packages that not solely meet however exceed the evolving wants of contemporary companies and their travellers. Embracing these technological developments isn’t just about staying forward; it’s about driving strategic worth and attaining sustainable financial savings.